Got Some Questions? We’ve Got Answers.

1. Does CupPrint suggest specific dimensions and color specifications for designs?

Dimensions can vary slightly depending on the design. Typically it works best to upload a high-resolution vector file (.ai, .pdf, or .eps).

For colors, Pantone measurements are best. Providing Pantone specifications allows CupPrint to highlight any colors on your custom printed cups most vibrantly. We also accept CMYK references if Pantone specifications are not available.

For double wall cups, we can print in uncoated (matte) or coated (gloss) Pantones. As such, please make sure to specify if submitting a Pantone reference number (usually #U denotes uncoated and #C denotes coated in the reference).

2. Do you ever accommodate rush orders?

While our 14-day minimum lead time is a “record-setter” in the industry, we like to continually challenge ourselves! Call us at (888) 236-5118, e-mail us at, or send us a message on social media or via our website intercom to inquire. In your communication, please provide your target delivery date. We try to accommodate such special requests! (Please note that rush orders are subject to additional fees, including additional delivery fees.)

3. Is it possible to order samples? If so, what is the delivery time?

We’re happy to send samples. Please note that our sample boxes are a random assortment.

If you would like a pre-production sampling of your personal design, there is a $150.00 + shipping per size and design fee. Most cases require a 10-15 day lead time.

4. After I submit my design brief online, when will I receive my proof?

It typically takes 2-3 business days to generate a proof.

5. Do lids need to be purchased separately?

Yes, we consider these a separate purchase – but ordering is easy! Just click here.

6. What eco-friendly cups do you offer?

Learn more about our partnership with reCup, the first to-go cup engineered to be truly 100% recyclable, here. We’re proud to partner with reCup to redefine the standard for eco-friendly business practices within the printed paper cup industry.


Other questions? Call us at 888-236-5118 or e-mail us at